As a lodge, our cancellation policy is designed to provide clear guidelines for our customers in the event they need to cancel their reservation. We understand that plans can change unexpectedly, and we want to ensure that our customers have a fair and transparent policy to refer to in those situations. Our cancellation policy includes details such as the deadline for cancellations, any applicable fees, and any restrictions on refunds or rescheduling. By outlining these terms on our website, we aim to provide peace of mind for our customers and to maintain a positive and fair relationship with them.
Quotes & Cancellations
Your Booking is secured by a 50% deposit, within 48 hours of accepting your quote.
The balance is payable in full 10 days prior to check-in.
No check-in is permitted without payment in full.
Acceptance of the quote and confirmation of the booking stands as acceptance of and agreement
with our Cancellation Policy and Terms & Conditions.
Terms & Conditions:
Damages and breakages to any items will be for the guests' accounts.
(Damages include burnt pots, dishcloths, oven gloves, kitchen utensils).
Additional cleaning charges may be billed for heavily soiled linens, towels, and furnishings.
The right of admission is reserved.
A reservation that is canceled or not taken up is regarded as a cancellation
and is subject to the following rules:
For a cancellation made 31 days or more prior to the arrival date,
25% of the full reservation amount will be forfeited;
For a cancellation made 30 - 21 days prior to the arrival date,
50% of the full reservation amount will be forfeited;
For a cancellation made 20 -11 days prior to the arrival date,
75% of the full reservation amount will be forfeited;
For a cancellation made 10 days or less prior to the arrival date, or on the arrival date,
100% of the full reservation amount will be forfeited.
Cancellations that do not fall under the above or fall under special circumstances are liable for an administration fee (min. R250.00).
Bookings are not transferable to alternative dates.
The owners may decide to transfer booking at their discretion provided that the new date
of travel is within a reasonable period (no more than 6 weeks).
Pets are not permitted unless arrangements have been made with management.
Regret No Pit Bulls Allowed.
Under no circumstances do we allow pets on the furniture or bedding, should your dog be inclined to jumping on or sleeping on furniture please can you bring your own covers to put on the beds and furniture.
Please remember that your dog may get very dirty whilst racing around, it may be a good idea to bring an old towel to clean him / her off with.
Costs for furniture/bedding unnecessarily dirtied or damaged by pets will be charged for.
Bring your dog's bedding as well as food and water bowls.
PLEASE consider future guests when staying on our farm.
Our rates are subject to change without notice.
Minimum stay of 2 nights on weekends & 3 nights on long weekends.
Our rates are per cottage per night.